Our Services Policy.

Cancellations

If you need to cancel your scheduled appointment, we require notification 24 hours prior to the cleaning date. If we are not notified, or if we cannot access your property on the scheduled day, a cancellation fee of 50% of the cleaning cost will be charged. Please call (866) 496-2437 or use our mobile app or website if any issues arise.

Employee Safety

The safety of our employees is extremely important. We are unable to move heavy objects, flip mattresses, or clean bio-hazard materials including vomit, blood, or pet or human waste. Tina Maids reserves the right to remove employees from an unsafe environment or refuse service where a home may be considered a bio-hazard.

• Please provide a safe working environment for our staff, your property, and pets.
• During hot and humid weather, please keep air conditioning between 65 and 75 degrees.
• Please pick up clutter so our teams can access and focus on the areas to be cleaned.
• We cannot clean a home with an active insect infestation.
• We do not clean items or areas higher than eight feet or difficult to reach with a two- or three-step ladder.

Work Policy

• A $50 lockout fee may be assessed when our crew arrives and cannot access the premises.
• We cannot take responsibility for items damaged previously or not properly secured.
• We are pet friendly; please secure pets and tell the local office about special requirements.
• If scheduling delays occur, we will contact you with a new expected arrival time.
• Rates may change with prior approval as the needs or condition of a home change.
• After a service interruption of 30 days, the original price is not guaranteed.
• We do not offer refunds. Report a missed task within 24 hours so we can return and re-clean the area.
• Cleaning is not charged per hour. Estimated hours are an up-to allocation based on information provided.
• We cannot clean a property without running water or electricity.