If you need to cancel your scheduled appointment, we require notification 48 hours prior to the cleaning date. Please note, if we are not notified of your cancellation, or if we can't get access to your property on the day of your scheduled cleaning, you will incur a minimum fee of 50% of the clean price. We are always willing to help and work together with our clients. Please call us and let us know if any issues arise. 1 (866) 49MAIDS or by using our mobile app/website.
The safety of our employees is extremely important. To decrease the risk of injury to employees we are unable to move heavy objects, flip mattresses, etc. Our employees cannot touch or pick up vomit, blood, pet/human urine or excrement, including emptying/cleaning litter boxes. If an employee feels that their personal safety is in danger, and the employee must leave the job site, the client is still responsible for the full cost of the job.
. Tina Maids reserves the right to remove its employees from your home, should the environment become unsafe or if we feel that a home has the potential to be considered a bio-hazard. If this is the case, we have the right to refuse service.
. We require a safe working environment, including people, property, and pets. Just as you expect our staff to ensure your safety as they are working, we must be able to make sure they will be safe as well.
. It is to the client’s advantage to have the home picked up as much as possible allowing us to be able to get to all areas so that we can optimize your cleaning. At Tina Maids, we provide light straightening of the areas that we clean. If such areas/surfaces are cluttered at the time of cleaning, your team will clean around those areas and you will be notified.
. Insect infestation can be an issue and may prevent us from cleaning your home. If we encounter an infestation of ants, termites, roaches, bed bugs, etc, we will not clean until the problem has been dealt with.
. We are not able to clean items or parts of your home that are higher than 8 feet or that will be difficult to reach with our 3 step ladder.
. A lockout fee of $50 will be assessed in the event that our cleaning crew arrives and are unable to access premises despite the reason.
. We cannot take responsibility for items that were damaged prior or because they were not properly secured (Example, loose light fixtures, hanging pictures improperly attached to a wall)
. We are pet friendly but appreciate your help in making sure your pets are secured and safe on cleaning days. Our office should be made aware of any special requirements in safe guarding your pets.
. Many things can affect our schedule such as cancellations, lockouts, traffic, etc. If we happen to be running late to your appointment, you will be contacted as soon as possible and provided with a new expected time of arrival.
. We reserve the right to issue rate increases at anytime (with your prior approval). As the needs or conditions of your home changes, you may receive a price increase (example: new pet, a different square footage, extra bedrooms, etc).
. If a client discontinues service, after 30 days the original price is not guaranteed and a new rate may begin.
. Since cleaning is very personal and subjective service, we cannot offer refunds to customers. If a task was not completed to your satisfaction or was missed, we offer a 24 hour period to return to your home and re-clean the area.
. We do not charge per hour. The estimated number of hours listed on your estimate is a "Up to" allocated time based on the initial information that was given to us. We do not issue refunds if any job is completed in less time than what is stated on your estimate.
. We cannot clean your property if it does not have running water or electricity
. Before our team arrives for your scheduled cleaning, please remove clutter so we can effectively clean all surfaces of your home. This include clothes, kids toys, magazines/papers, etc. While your cleaning crew can easily pick up a few items and tidy up each room on a basic level, if they spend too much time picking up and organizing, they won't have time left to handle the cleaning you expect.