Our Services Policy
If you need to cancel your scheduled appointment, we require notification 24 hours prior to the cleaning date. Please note, if we are not notified of your cancellation, or if we are unable to get access to your property on the day of your scheduled cleaning, a cancellation fee of 50% of the cleaning cost will be charged. We are always willing to help and work together with our clients. Please call us and let us know if any issues arise. 1 (866) 49MAIDS or by using our mobile app/website.
The safety of our employees is extremely important. To reduce the risk of injury to employees, we are unable to move heavy objects, flip mattresses, etc. Our employees cannot touch/clean/ pick up vomit, blood, pet/human urine or feces, including emptying/cleaning litter boxes. If an employee feels that their personal safety is in danger, and the employee must leave the job site, the client is still responsible for the full cost of the job.
. Tina Maids reserves the right to remove its employees from your home, should the environment become unsafe or if we feel that a home has the potential to be considered a bio-hazard. If this is the case, we have the right to refuse service.
. We require a safe working environment, including people, property, and pets. Just as you expect our staff to ensure your safety as they are working, we must be able to make sure they will be safe as well.
. During the summer months, the weather can be hot and humid, which makes it difficult and uncomfortable to clean when the air conditioner is turned off. The combination of heat, humidity, and working in this environment can lead to heat-related illnesses.
Therefore, we ask on the days we clean your home, that you have the air conditioning turned on (65-75 degrees). This will help our employees clean your home efficiently, and will keep them safe and healthy.
In the event you forget to turn on the AC or lower the temperature to a comfortable setting before you leave your home, we ask you permit our staff to turn it on in your absence (they'll return it to the original setting when they leave).
. It is to the client’s advantage to have their home picked up as much as possible, allowing our maids access to all areas and focus primarily on cleaning. At Tina Maids, we provide light straightening of the areas that we clean. If such areas/surfaces are cluttered at the time of cleaning, your team will clean around those areas and you will be notified.
. Insect infestation can be an issue and may prevent us from cleaning your home. If we encounter an infestation of ants, termites, roaches, bed bugs, etc, we will not be able to clean until the problem has been dealt with.
. We are not able to clean items or parts of your home that are higher than 8 feet or that will be difficult to reach with our 2 or 3 step ladder.
. A lockout fee of $50 will be assessed in the event that our cleaning crew arrives and are unable to access premises despite the reason.
. We cannot take responsibility for items that were damaged prior or because they were not properly secured (Example, loose light fixtures, hanging pictures improperly attached to a wall)
. We are pet friendly but appreciate your help in making sure your pets are secured and safe on cleaning days. Our office should be made aware of any special requirements in safe guarding your pets.
. Many things can affect our schedule such as cancellations, lockouts, traffic, etc. If we happen to be running late to your appointment, you will be contacted as soon as possible and provided with a new expected time of arrival.
. We reserve the right to issue rate increases at anytime (with your prior approval). As the needs or conditions of your home changes, you may receive a price increase (example: new pet, a different square footage, extra bedrooms, etc).
. If a client discontinues service, after 30 days the original price is not guaranteed and a new rate may begin.
. Since cleaning is very personal and subjective service, we cannot offer refunds to customers. If a task was not completed to your satisfaction or was missed, we offer a 24 hour period to return to your home and re-clean the area.
. We do not charge per hour. The estimated number of hours listed on your estimate is a "Up to" allocated time based on the initial information that was given to us. We do not issue refunds if any job is completed in less time than what is stated on your estimate.
. We cannot clean your property if it does not have running water or electricity
. Before our team arrives for your scheduled cleaning, please remove clutter so we can effectively clean all surfaces of your home. This include clothes, kids toys, magazines/papers, etc. While your cleaning crew can easily pick up a few items and tidy up each room on a basic level, if they spend too much time picking up and organizing, they won't have time left to handle the cleaning you expect.