Our Services Policy
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Cancellations & Services Policy
If you need to cancel your scheduled appointment, we require notification 48 hours prior to the cleaning date. Please note, if we are not notified of your cancellation, or if we can't get access to your property on the day of your scheduled cleaning, you will incur a minimum fee of 50% of the clean price. We are always willing to help and work together with our clients. Please call us and let us know if any issues arise. 1 (866) 49MAIDS or by using our mobile app/website. If you're not 100 % satisfied with our services, you may call us up to 24 hours after your cleaning, and we will return to your home to help you access/clean any spots we have missed. Because of our "Satisfaction Guarantee" promise, if you're still not satisfied up to 48 hours after the completion of your cleaning, we will refund your money back, 100%
The safety of our employees is extremely important. To decrease the risk of injury to employees we are unable to move heavy objects, flip mattresses, etc. Our employees cannot touch or pick up vomit, blood, pet/human urine or excrement, including emptying/cleaning litter boxes. If an employee feels that their personal safety is in danger, and the employee must leave the job site, the client is still responsible for the full cost of the job.
Tina Maids reserves the right to remove its employees from your home, should the environment become unsafe or if we feel that a home has the potential to be considered a bio-hazard. If this is the case, we have the right to refuse service.
We require a safe working environment, including people, property, and pets. Just as you expect our staff to ensure your safety as they are working, we must be able to make sure they will be safe as well.
It is to the client’s advantage to have the home picked up as much as possible allowing us to be able to get to all areas so that we can optimize your cleaning. At Tina Maids, we provide light straightening of the areas that we clean. If such areas/surfaces are cluttered at the time of cleaning, your team will clean around those areas and you will be notified.
Insect infestation can be an issue and may prevent us from cleaning your home. If we encounter an infestation of ants, termites, roaches, bed bugs, etc, we will not clean until the problem has been dealt with.
We Thank you for your understanding and look forward to working with you.